I bought these sunglasses yesterday after deciding to treat myself. All well and good until I thought to google the serial number and realised that I'd been massively overcharged. I don't mind paying more for great service (it was) and to support local businesses but this just felt like I'd been fleeced. I emailed to complain and they wrote back this afternoon offering a substantial discount. I feel like a happy customer again.

Something good came to a definite end today - that seems to have been the pattern over the last week.