power crazy

Another power cut, fifth in two months here at 'dandy-parade'.
So as the year winds down the bank sends me a letter offering debt counselling 'some of which may be free' as I plummet headfirst £8 overdrawn not like there is a few shortfalls elsewhere in the system, this only days after the same august body of finance returned my re-application for phone banking form, which I have had for the last 7 years at least, because in BLOCK capitals do not fill in section four if you already have a password, I do so I did not. Form came back please fill in section 4, I sent the form on the 19th Sept it came back 23rd Dec, and they wonder why there has been reduced activity on the account, so roll on 2012.
Taxman