053

"Why doesn't it say on the box that you need to have internet to be able to update it? You are selling a product that has faulty advertising. I should just throw this out the window and go buy a much simpler MP3 player and use a much simpler program than iTunes. You people won't even back up your own products by not offering to refund my money. When? Oh, I bought this in April 2006."

Moron on the phone today. Enough to make me scream. Almost did.