It beggars belief.

Father in Law is pushing 85 and his eyes aren't as good as they used to be. So he went out and bought this phone with big 1cm square numbers - advertised as for the vision impaired. Now look at the instructions they sent him - in semi-illegible type 2mm high.

What are the heads of these people filled with? Don't answer - I have a good idea already. It's either air or brown stuff.

'I'm in Marketing' Julian or 'Media Studies - Distinction' Samantha might find it amusing but the end user didn't, he was just hopelessly lost. In fact when he got in touch he was rather distressed at the whole thing.

Wouldn't you like to slap their heads.