Watch this space

I spent a happy weekend in the American Sony Support Forum, reading countless tales of woe from disgruntled Sony customers. Eventually a pattern revealed itself;
There is a standard format; first, redirect the disgruntled customer to another department, usually the same one that sent them to the 'Support' forum in the first place. Second, send the disgruntled customer a 'Private Message' offline The Private Message tells the disgruntled customer that Customer Relations cannot help them any further. Only if the disgruntled customer reports abuse to a consumer watchdog does any positive action take place.
One customer had returned his new camera for service and was told its warranty was void because it had rust inside so had obviously got wet. The unwarrantied camera was returned hey presto with a different serial number.
This is why I now have a photograph of my camera, clean inside and out, displaying its serial number.
Technophobe suggested a Twitter campaign. I do not use Twitter but began suggesting this as a course of action to others on the forum. Not surprisingly those posts were deleted and I received a Private Message telling me that 'spamming on the forum is prohibited'.
So now I just send the same suggestion to disgruntled customers using the Private Message service.
#SonyNoHonor

However, I remain hopeful that our local service centre is not as cynical as their American team-mates