Telly shopping

Our telly went to hospital 11 days ago, received a message this morning that we had a voucher to go and claim a new telly as ours was beyond help.
We thought it had a problem with the power supply but they said the screen was the problem.
We had a wee discussion as the insurance should have replaced it like for like, but the voucher was for £300 less. After a wait of 40 mins, we got the missing money and a new telly, which comes next Tuesday x