Tumbler Tumbled

It's another long one. Why are all my long ones tales of woe?

Our tumble drier gave up the ghost on Tuesday. According to Beloved, I had it when she moved over here, so that means it's over 20 years old, so It's done very well.

Beloved found a new one in Argos and ordered it on line from Newark. I toddled off to pick it up. Fell at the first fence. The shop is on Cartergate. Cartergate only allows parking between 4pm and 10am. I got there at just after 2pm. Bugger.

If it had been a nice day I might have had a wander around Newark, but it wasn't, so I went home and came back at 4pm.

Picked up the new drier, took it home, unpacked it, the bloody thing is badly damaged on one corner, It must have happened before packaging because there was no sign of any damage to the packaging around it.

Rang the only number I could find. Picked Option 4. Line dropped, 3 times. Picked a different option. Stuck on hold for 8 minutes, then....... the call dropped.

Try web chat, waited 5 minutes and got through to Faith. Explained the problem. Her solution was take it back it.

Whilst waiting for Faith, tried tried their Twitter page, I'll get through somehow.

It took just over half an hour, but was answered on Twitter by Beth. She asked for order details and photo of the damage. Couldn't have been more different from Faith if she tried. Got an apology and offer of :-

Keep the drier and have a discount
Replacement item
Full refund

The damage makes it unstable so requested a replacement. Short wait, No more stock in Newark, but they have one at Lincoln Carlton Centre, would I like it reserved.

Reservation number received. Picked it up from Lincoln yesterday and working fine.

Moral of story, according to Beloved, never mind phoning or web chatting, go for Twitter every time.