Customer satisfaction

Someone today decided that their coffee was shite.
And that the Dart stinks.
And they threw the former at the latter.

Not my kids.
They appear to be easily satisfied customers.
They were over the moon when the smiley girl from the Best DART Station Awards handed them a form and a pen.
They could hardly believe that they actually could keep the pen and did not have to hand it back at their destination.

They took the survey very seriously.
Mimi had a big pinky tongue sticking out as she was writing her answers and I spotted a few fellow commuters laughing.

On a 1 to 5 rating system (5 being the best), she awarded the following (Luca concurred)
Station presentation: 5
Customer information: 5
Staff appearance: 5
Staff helpfulness: 4 (she did factor in the really grumpy one - but he did give Finn a Liverpool FC lolly once, so it was not a 3)

Now, the problem is that they are absolutely convinced that we are going to win the One Year Unlimited DART Travel first prize (or its cash equivalent, EUR7.50)

I don't think that they quite master the notion of odds. But I'd hate to dampen their enthusiasm.

Just yet.

Life will take care of that.