If all else fails
Covid-19 has introduced Zoom into so many of our lives. Some of our neighbours, in their 80s, had heard about it from their grandchildren and wanted to be able to use it. We tried to find some simple, clear, instructions to show them how to download Zoom and use it. We couldn't find any. So, when all else fails, write them yourself. I have spent the last couple of days chained to my computer producing instructions. It has been very useful, actually, because I had to learn myself first how to use Zoom and now I know.
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