One click at a time

By KeithKnight

Bodged

In October my washing machine broke down. I ordered the 2 required parts from Bosch on 24/10/2020. Both showed as being in stock. The first part arrived 5 days later, the delivery note said that the other part should be dispatched on 05/11/2020. That date came and went. I rang Bosch and was told that the parts were now in quarantine (and I asked the person to check that they were actually there in quarantine) and would be released on 12/11/2020. That date came and went. I rang Bosch again, they now say that the parts will arrive in the UK on 19/11/2020, one person also told me that they would then be quarantined for 8 days before being released and shipped. That makes the dispatch date 27/11/2020 which is a Friday, so the earliest they are likely to arrive with me would be 30/11/2020, but more likely 01/12/2020. Even playing the "C" card made no difference to Bosch, Bosch just give me the impression that they are not interested in supporting their customers when the appliance goes wrong. I have no confidence in them to deliver on the latest date, with them having failed twice when the part was showing as in stock.  Going on their Facebook page got me the response that they apologised for the delay in delivering my new appliance, so well did they read what I wrote, they pasted the wrong response.
With plenty of washing piling up (a few essentials have been washed through by hand) it was time for action. The outstanding part was a replacement cable for one that had been damaged by the fault. It comes from the water pressure sensor. I have bodged it so that the sensor appears to always say that the pressure is good to get the machine working again. 
Needless to say I have bought my last Bosch appliance.

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