After a trying morning communicating (or not) with banks I needed a walk.

I’m comparing the experiences with the excellent service I had from Lloyds 3 years ago when I was dealing with my late Aunt’s finances. At least I got to talk to a human with no difficulty at NatWest but a bad line and foreign accent didn’t make communication easy. Then it was M&S bank and a supposed dedicated phone number that wasn’t. I got so frustrated listening to recorded messages about ‘easy ways’ to contact them (online), multiple options, pressing buttons and inputting numbers that I hung up and have written a letter instead.

Tomorrow can only get better.