the doctor won't see you now

I got a message 4 weeks ago saying my GP wanted to discuss my latest blood test results and had booked a phone consultation for 9.20 this morning.  

By 2.30pm I'd heard nothing so walked round to the surgery.  It turns out that the appointment has been rescheduled for next week.  They forgot to let me know.

I've had three blood tests in the past three months; nothing urgent, but of 'some concern'.

There's no point in being angry; it's not their fault.  They're a symptom of why the system is not working, not the cause.