Emotion

Or lack of it. 
I think you have to have a skin thick as a rhino at the moment, just to keep on the level; the bad news just keeps on coming.
“When you visualized a man or a woman carefully, you could always begin to feel pity . . . that was a quality God's image carried with it . . . when you saw the lines at the corners of the eyes, the shape of the mouth, how the hair grew, it was impossible to hate. Hate was just a failure of imagination.”  - Graham Greene, The Power and the Glory