Surely not again?

I was working at my computer this afternoon when the power suddenly cut out.

Fortunately I had just saved the document I was working on so I walked down to the house, checked the fuse box , logged the outage with SSEN & then phoned our neighbour just to see if they were also without power.

They were but John also told me that they had been contacted earlier today by SSEN to say the power would be going off for half an hour between 3&7 to repair a fault presumably caused by the storm and not yet rectified.

We were not notified.

We heard nothing regarding my logged problem so after an hour I rang the emergency line. They now said the outage would now last until 6.00. In fact it didn’t end until 6.30 , meaning we had a further two and a half hours without power to add to the sixty over the weekend.

Two and a half hours on a very chilly afternoon and early evening.

During this whole time nothing showed on the SSEN outage map and there was no reply to my on line notification of the power failure. I did eventually get some texts but only after my call.

The SSEN engineers on the ground have done their very best in difficult circumstances. . However I can’t say that of those who are responsible for managing their customer information service.