Not just in Lettuce!

Following on from yesterday's fairly deep commentary.....

...I often find myself asking, "why is it that to qualify as a customer services 'operator' at a call centre you need to be a complete ****!"

They seriously have been stripped of any sense of humanity, decency, common sense or logical thought and simply comply to a process that is their 'operators manual'. And are they all Indian women called Jennifer or Helen?

"Computer says no!" (as they would say in Little Britain sketches - very astutely!).

My mobile phone was barred today. Why, because last month I refused to pay for some premium text charges applied to my number that I hadn't ordered. I mean please, at my age, why would I subscribe to polyurethane (or something like that!) ring tones!? I wouldn't have a clue what to do with them. This was all agreed, a charge-back arranged and a goodwill credit applied to my account.

Yesterday, more of the same, phone barred because I hadn't paid last month's and the credit hadn't happened, and this month more charges between my call cancelling and the previous month billing date. Another 45 minutes after, having re-read the notes on my account twice, eventually, agreement, credit raised, everybody happy, phone unbarred, all really rather puka and tickety boo!

Today. Phone barred....again! Different operator this time, also called Helen (Mrs Helen Smith I think, from Mumbai). "Sorry sir, this is because you have not paid your bill"

"Read the ****ing notes!!!"....was my temptation, after another hour long conversation. but I kept my calm which eventually got me back to the same place as I had been yesterday, only this time I got them to email me a transcript of the conversation. It arrived to my surprise!

I was aware that I was pulling faces during the hour long telephonic altercation, much as B did on our walk to chill ourselves out this afternoon. Dylan was sat looking lovingly and expectantly at his Mistress.

"What's that in his mane?" she asks.

Her look is indicative of the discovery.....A slug.
Similar to the being I encountered on the phone today!

PS - B will not be best pleased with this blip! Live dangerously huh!