Case I.D.

You're bored of this, of course you are, we all are. Regular followers will even recognise the packaging! 

No matter what I did I could not fix the problem this time. I could not get the camera to recharge no matter how much waggling of cables, removing and replacing of battery, pressing the on/off button on and off I did. Sod it! It's being posted back to Sony repair and diagnostics in Thessaloniki. I Googled their address which was easy enough, but none of the phone numbers looked familiar and I didn't want to post it to the wrong place again. I contacted Sony Support Greece to check the name, address and phone number of their preferred agent in Thessaloniki, which they were happy to provide. Before they let me off the line however, they wanted model and serial number of the faulty product, my name, email address and phone number, which I gladly provided and I was rewarded with a case ID number! :-)

I was disappointed to find that pressing the Tag at the bottom of the page for some reason does not bring up the entire saga, perhaps because many of the tags were added post-publication, but luckily I keep all my writings in document form so it wasn't too difficult to pull up the whole sorry story as a blow by blow account which I then rewrote as a letter including all dates, problems, symptoms, error messages and solutions. It covers two sheets of A4 in not very large print.

Boring as this may be, it is online documentary evidence.