Same room as yesterday, different occupation

Today started with an early phone call from daughter one to tell us the previously postponed visit by a repair engineer has again been cancelled. This means the oven that was broken on the 9th December is yet again not being mended. As I was partially responsible for setting up the repair I was a trifle annoyed, as the young lady on customer relations found out for quite some time this morning. Needless to say I got nowhere, she followed her script and, no matter what I said, did not deviate from the official line. When I asked to log this as an official complaint she did so and offered me a £10 voucher as a "goodwill gesture" I found this even more irritating as the company had failed to provide any goodwill to my daughter who was oven-less over the whole of Christmas and New Year. I still accepted it on her behalf.
I had not expected to make progress with these people as they are well trained to resist all arguments and follow the company line. It did not worry me much as the next step was to find out the email address of the companies CEO and send him as message detailing all that had happened and the response from his staff. I have found, without exception, a direct message to the boss gets results. Today was no different. Within an hour I had a reply, not from the man but one of his minions, apologizing, saying they would try to arrange for an engineer to attend as soon as possible and refunding a months premium for the insurance policy. And an assurance that they would look into this and respond in detail when they have all the facts. Result (maybe)
Doing all this meant I was still in my PJ's at well gone 11AM so nothing much else happened today.
Fortunately I noticed these shadows whilst waiting for a response from customer services. I discovered I can multi-task with my phone as I took the shot. Learning something new every day