If The Boot Fits

Northampton's historical eminence as a footwear manufacturing town is celebrated in several public art works. This one is inside the main bus station.

Paperwork from David's bank to finally close his accounts was due to arrive by 17 January. It hasn't. I'll be chasing it up tomorrow in the bank branch. I'm wondering if it's the bank to blame or the post office? Or a bit of both?