Anatomy of a Disaster. Lumix M4/3 14mm

My Editor and I have just finished watching a series on Netflix: Anatomy of a Scandal.  Some of you may have watched it: philandering MP,  the young woman accuses him of rape when he breaks up with her. Old alliances, dark secrets, and conquests from Uni days twenty years prior threaten to bring down the PM, Vote of No Confidence, Silk everywhere.  A fascinating glimpse for us into a world of entitlement.  But that's not what's up for a Blip.
Back in July, we put down a deposit with a mid-sized contracting company to have the walk-in shower upgraded for those approaching their senior years.  We heard almost nothing, despite my bouncing up and down, about when the install was going to happen.  Finally, in late February, they scheduled a date.  It was supposed to be done in two days, max.  Hard to know if it was inexperience with the sheathing product, or a bad day, but the install was an incompetent, unprofessional mess.  More bouncing up and down on my part over the last month brought another installer and a plumber today.  They ripped out one of the walls because the first installer had run the slitting tool across the surface and marred it irreparably.  The change-over valve for the hand-held had been set too high for my 5' 3'' Editor to reach it, despite having her come into the shower while the work was being done.  We used the opportunity to get the plumber to lower the feed pipe by a few inches.  The two guys noticed that the wall behind had been lined with plywood and not a waterproof-grade wallboard meant for showers.  Then, as they were standing on the pan, they heard it creaking under their weight, and the plumber started to worry that the repetitive stress would eventually cause the drain pipe to leak - into the apartment below.  Liability alarms started to go off.  They contacted their bosses to describe their findings.  Initially, the big boys wanted them to just replace the one surface, clean everything up, and leave it at that.  An hour later I got a call from one of the Poo-Bahs to say that they want to rip everything out, and start again.  Is this the best outcome to be had from the Great North American Sh-tshow?  Possibly.  But it's going to take sustained pressure on my part to get it scheduled, and the project taken through to completion.  The Office of the Massachusetts Attorney General has a hotline for dealing with cases just like this.  I let the Poo-Bahs know today that I was ready to start flinging mud - and worse - unless this is given top priority.  Two pages of typed notes with dates, names, texts and every detail are lined up waiting for me to hit Send.  Can you tell that I'm not a happy camper?