On The Mend

A couple of weeks ago Mrs C had a feeling that her recliner chair didn’t feel “quite right” and, after sitting in it myself, I was inclined to agree with her. It felt like the chair would not stay reclined and was tipping you forward. After she tried my identical chair when I was out for the night, she was definitely convinced hers had a fault.
I couldn’t find any references online to anything a user could adjust, but I did note that there was a 10 year guarantee in force. As we’d only owned them for 18 months I called into the store we’d bought them from and reported the issue. From that point on, the after sales service we received was excellent. The salesman reckoned he knew what the issue was and confirmed it was covered by the warranty. He logged it online straight away and I had a phone call from the store a couple of days later to say that the manufacturer had accepted there was a fault and was sending a replacement part (all the way from Norway) direct to me, at which point an engineer would call to effect the repair.
And everything happened as promised. The part arrived last week and was followed the next day by a phone call to arrange the engineer appointment for some time today. Last night the time slot was narrowed down to between 11am and 3pm and this morning I received a text at 11 saying the engineer was an hour away. The job was completed very quickly and tidily and a quick sit in the chair confirmed that the problem had been solved. As a final touch, the store called this evening to check I was happy with everything, which I was only too pleased to confirm.
So, if you’re in the market for new furniture and want the reassurance of good after sales service, I can heartily recommend Stollers of Barrow-in-Furness. And don’t worry if you don’t live in Cumbria - they have a website and deliver nationwide.